I stayed at the Punta Gorda hotel. Broadstar supplies the video. When I arrived to my room there were two channels out. I was heading to dinner and mentioned it to the front desk. To my amazement, when I returned from dinner the channels were working. The woman at the desk said they contacted Broadstar and a technician showed up in about 15 minutes and fixed the channels. I travel quite extensively and have never seen tv service like that. Very impressive. Wish I could get Broadstar at my house.