As a professional joiner, I need to have spare parts of furnaces and kiln on a regular basis, Imperial World Trade has a good web site with great service. The parts I needed were easily located and ordered and were received well packed, quickly and at a very good price. They give a response of the order very fastly. Sometimes I call them for urgent order and they also give the answer very politely and check the stock and answer back immediately. I would recommend without a doubt to anyone looking to deal with a company who delivers in all ways on time.