We had John the assigned technician on that day for we all knew that this company could provide a 100% quality of service. When I tried to make a phone call for our refrigerator touchpad that was not working, the customer service was very accommodating to our request. I wasn't expecting that John would arrive after a minute. As I observed his work, I could say that he's an expert to do the task. The repair was extremely perfect! It was completed within an hour.