The initial service request was prompt. John explained that our existing locks, which are excellent locks, suffered a snag for re-keying. He would have to order the blue key and should be back mid-week. Sure enough he was. John represents Elite Locksmith well by being very professional. He clearly explained why the locks could not be re-keyed during the initial visit. The return service call was when John estimated. The cost was reasonable. Would call on this company again and would not hesitate to recommend them.