I had a great experience here. When I brought in my computer a technician was up front with me about how much the work could cost and how long it might take. Being in Graduate school I was uneasy about being away from my computer even for the short time he estimated. However, four hours after I left the office he called and told me I could come pick it up. It's been working like new ever since. The price was so reasonable and I appreciated how the problem was explained to me in comprehensible terms. Very nice service in our Pittsburgh.