New hot tub to be delivered after 2:00pm. Promised a phone call to let us know they were coming. Called 5 times to see where they were. Never got call back. Was told their set up guy was not answering his cell phone. Gave up after waiting over 5 hours with no return phone calls. Showed up close to 8pm - no phone call to let us know he was on the way. Talked to Sales Manager while at a Home Show and called 2 different employees at their store. Was promised by all three a call back. Never came. If this is their service when buying, can't imagine what we would get if we needed service.