I would give David 10 thumbs up if they were allowed! He immediately knew what the problem was after assessment and took the time to explain it with great clarity. Years ago, I was a patent/intellectual property paralegal which is still a part of my reference to how things function. That said,. AWEsome professional demeanor David! AWEsome punctuality! AWEsome knowledge and value about the assessment and repair of my Maytag dryer. AWEsome attention to clean up after the repair! AWEsome updates of correctives that contributed to the need for service. AWEsome referral for care and treatment of my concerns for future maintenance. May your future goals exceed your expectations. Heartfelt gratitude!