They got my first good impression. On that very day, I called this company for my refrigerator hinge problem and I was so fortunate that they're able to send out a technician the same day. It was a pro technician who fixed my refrigerator hinge problem. He's very thorough and made a certain thing to come up with the best result of the repair. He left my appliance working superbly for a great price. Highly recommended!