Brent Blades - Profile

Brent Blades
Reviews
I cannot in good conscience recommend buying a golf cart from this company. They have managed to make mistakes in every aspect of my purchase. 1. My cart was delivered without the month sticker for the license plate. Something that can get you pulled over for. One was eventually mailed to me. 2. I was given the wrong VIN information by a sales person (Eddie), and had to make corrections with my insurance company and also with my bank, who holds my loan. 3. I had mentioned several times the title needed to be filed with a lien, and I was promised the finance person (Faith) would be notified and not to worry. Well the title was issued without the lien, and i need to rush to correct it before my bank raises my financing rate. (Covering the MVA fees out of pocket, btw) 4. I asked for a clay basket to be installed, which they assured me is not a problem. The cart was delivered without the basket installed. It took two weeks for them to come out to install it. The brackets were made wrong, which they admitted to, and in the same breath Eddie said he was not willing to properly correct the mistake. I had to take my cart to a local mechanic for the brackets to be repaired and installed properly. 5. After being given the "We go go over every cart with a fine toothed comb before delivery" speech, my cart was delivered with a faulty headlight. Its not been over a month and APK has zero sense of urgency in fixing it. 6. I’ve made several phone calls to the company to ask about updates, scheduling, etc. and every time I’m made to feel like I am bothering them by asking them to correct mistakes they’ve made, that they’ve admitted to. Now, with that said, if you want an LSV, they can sell you one. They can get the MD tag for you. Just make sure you go over the cart yourself, and point out any issues to several people in the room before you leave. Make sure you are present for all of the paperwork. Because once the deal is made, getting help from them is worse than pulling teeth. I have to add: a day after posting this review, Eddie from APK reached out to me. Not to apologize and make things right, but to scold me for posting a negative review. After my scolding, he was not interested in making me a happy customer, but wanted to end our business relationship. Noting that I was "good to go" since I had reached out to other companies out of pocket to fix the problems with the cart, and paid fees to correct the title on my own.
10/11/2022 7:14:10 PM Report