The people working for this dealership have no respect for anyone. They don't call back for anything. We bought 2 kias in 1 day and it took us 6 1/2hours. I have bought cars before and no other dealership made me wait as much. Then the following week we had to go back because they forgot to have us sign certain papers and if we didnt go back the same day they threatened to take our cars away. We spent another 3 hours at the dealership. The following week we went back to have remote starters installed in both of our cars and the same day they promised us to do an oil change for our sorrento and also take a look at the rim of our brand new Optima which they sold us with a damaged rim. When we returned to pick up our cars later on that evening Areg was no where to be found and the other employees informed me that they were not aware of the oil change or the problem with the rim. Areg never called back to apologize. I was forced to come back to the dealership the next week for the rim which they told me they cant help me I should make an appointment with the service center. I went to the service center where I was informed that it was not a manufactorers issue so I wasnt eligible for a rim change and that it was the jack daniels fairlawn dealerships fault. The people there probably scratched up the rim and tried to spray paint it. I once again returned to the dealership where I was told that in a few weeks or months or more someone will contact me to fix it. I demanded a new rim because I paid for a new car and asked to speak to the manager. Alexis Montero the manager was chewing gum in my face the whole time didnt even ask how he can help me instead said what do you want. We are doing you a favor by fixing your rim its your fault you should have checked your rims before purchasing your car its not my problem and both Areg and Alexis told me they dont want to deal with me and I should leave the dealership. I have never dealt with such rude people. Never go there unless you want to be yelled at. I am so dissapointed. Never shopping from them again.
