PetSmart Sunset Hills

1 reviews

Contact

Address:
10900 Sunset Hills Plaza
Saint Louis
MO 63127

Location on map

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Company description

PetSmart offers pet grooming services, pet training, pet food and supplies for your dog, cat, bird, wild bird, fish, reptile, and small animal. Also, visit the PetSmart Adoption Center.

More details

Specialty
all breeds, dogs, cats, birds, wild birds, fish, reptiles, and small pets
Web Site
http://stores.petsmart.com/result-details.php%3Fstore%3D260

Reviews

Went to the store in Sunset Hills, MO today. Acacia, the manager on duty, refused to do an even exchange for harnesses I purchased that were simply too small. Product on the shelf, the harnesses in a PetSmart bag with the tags on, the receipt at home. When I questioned her why I couldn't exchange the product (I didn't ask for store credit or cash back) and to show me where in the return policy harnesses were exempt, I was told that it was the manager's discretion to refuse service. When I asked, "Why?" she told me they were high-theft items and I would have to prove purchase TO EXCHANGE THEM FOR THE RIGHT SIZE WITH TAGS ON THEM. Went to Brentwood and had zero issues. I had even run home to grab the receipt and he never once asked for it. Clearly Brentwood doesn't assume their customers are thieves. I will only go to PetCo from now on. Inexcusable!!
3/10/2015 12:05:39 AM Report