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What
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ngDesk

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5 reviews
  1. Dallas
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Contact

Address:
3131 McKinney Avenue.
Ste 502 PMB 68779
Dallas 75204
TX
United States
Phone number:
+1 (469) 676-0698
Email:
[email protected]
WebSite:
ngdesk.com/

OPEN HOURS

Monday
9:00 - 18:00
Tuesday
9:00 - 18:00
Wednesday
9:00 - 18:00
Thursday
9:00 - 18:00
Friday
9:00 - 18:00
Saturday
Closed
Sunday
Closed

Categories

Computers & Electronics
> Computer & Software Development

Location on map

Photos

ngDesk image 1
ngDesk image 2
ngDesk image 3

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Company description

ngDesk, is a free cloud business CRM solution and it supports industries like financial sector, Information technology services, educational sector, insurance sector and etc. It provides different kinds of solutions like ticketing, live chat support, knowledge base, software and hardware asset management services, Sales CRM services, marketing solutions, pager, and patch solutions in the IT sector. ngDesk, on the other hand, offers a complete solution for customer supports, marketing, sales and allows you to automate your processes.

In one word, ngDesk is an all-in-one solution that is ready to go and easy to use. Some of our existing client bases include Quicken loan, Liberty Mutual, DHL, IBM, GM financial, Atmos Energy etc.

Reviews

No user photo
Jake M
ngDesk is very easy to implement and use, it has helped our customers service team to manage and handle ticket in a timely manner.
11/4/2021 12:32:11 PM Report
No user photo
Lisa lopez
Ngdesk is absolutely reliable. We are seeing this since it:s inception and we are very satisfied with service it's provide. The system experienced no failure and there are no downtimes. We like the most about ngDesk is the powerful sidebar widget, where we found a lot of channels to add to our existing system.
10/21/2021 12:26:16 PM Report
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Sushant Jena
I will start with the search function and the storage of ngDesk: everything is a second away when you need it! Just marvelous! ngDesk offers multiple tabs which I use to answer each client separately.
10/18/2021 4:59:53 AM Report
No user photo
Suman Chakraborty
ngDesk has a user-friendly interface and we are using it mostly for Customer Support but beside this ability there is an option for creating knowledge base and this is a great opportunity. The UI is easy to use and it has modern browser and great search functionality so we can easily find old tickets for specific customer, UI design can be customized the way we want. We are able to provide direct response for a ticket from email address, we are even able to put private notes for our internal team so we can better communicate with each other.
10/7/2021 4:38:50 AM Report
No user photo
Cynthia R
ngDesk is pretty easy to use as a ticketing system and easy to take ownership and transfer ownership of tickets. It has helped our business to operate smoothly.
9/30/2021 7:10:05 AM Report