DO NOT TRUST YOUR SHIRT ORDERS FROM DFW Designer Tee’s!
I have worked with DFW Designer Tees twice in the past and they were very good, prompt, and professional. However, the most recent order was completely wrong: wrong colors, bad screen print overlays, etc. I reached out to Kenneth and Renee (the owners), and received an unnecessary and very scathing response. Kenneth rebutted my concerns about the shirts with negative connotations about the art I sent even though he was able to successfully use similar art for the two previous orders.
The artwork I submitted was a perfect match to the proof they provided. However, the shirts I received were so terribly done that I asked Kenneth if he farmed out the work as I could not believe he would have ever approved the screens as they appeared on the shirts.
In the end, I tried to work with DFW Designer Tees for almost 2-months. I am a business owner myself, and Kenneth seemed apologetic for his rant and asked that I send him better comparisons of the shirt vs the proof. I did exactly as he requested and finally received a response over a week later after I sent several emails, texts, and even a posting to their Facebook site.
My recommendation is that you find a “REAL” company with a true budget that can account for their mistakes. When you work with a Mom & Pop Operation who works out of their garage, you get what you pay for with regard to the quality of the shirts, the customer service, and the financial ability to correct an order and admit to their mistakes.
Working with DFW Designer Tees has been the worst experience I have ever had with a printing company and I would NEVER recommend them again.
As a result of their ineptitude, I am:
1. Working with Paypal for a full refund:
2. Referring this to my attorney to recoup damages for lost promotions
Please stay tuned as I will also be posting Kenneth’s rant as well as any future replies and pictures of the product they delivered vs the proof they sent.
You will be amazed that this was even a consideration on their part to assume they did a good job.
3/8/2013 2:10:41 AM