John arrived promptly. He listened carefully to what I wanted done and how I wanted all locks to be on the same key. He said that since I had already paid for 2 re-keys (it was a long time ago, but he still accepted it), he would only charge for 3 re-keys. He also changed a dead bolt lock (I couldn't get the old one off) He then went to work. He was very friendly and professional. I noticed that he even re-did one door lock that I had put in crooked! He explained that the outside door could not close all the way, because of missing weather-stripping, not because of anything he did. Overall, it was a great experience. I would not hesitate to use him again!