John spent three hours rekeying five door locks, the last door being an expensive glass cut front door. Due to weather exposure, the lock mechanism had severe rusting. This required him to spend most of the time freeing the pins and resurrecting the key mechanism. It now works flawlessly with a smooth action that has not been that way for 5-6 years. I called three other Angie's List locksmiths for quotes. Elite Locksmith was competitive, but more importantly, I recognized John's experience during the conversation. This experience was proven during his house call.