John came to our rescue at 8 o'clock at night after my mom was previously taken advantage of by a scam locksmith company she found in the yellowpages. John was not only professional, but took the time to walk us through what the prior person had done, calmed our nerves about being taken advantage of, was very efficient at rekeying the house, was very patient and had a great personality, and just very much a person you would welcome into your house for this type of service. Never again will I use any other company - it will always be Elite Locksmith! Great experience!