When we could not open our basement door because both the deadbolt and doorknob would not budge I did not want to waste any time in finding someone to fix the problem. I looked at several locksmith reviews on Angie's List and chose Global Locksmith Service because I liked the reviews I read about it. I had to call several times before I was able to reach John because of a phone glitch but once he called me back within an hour we set up a time for him to come and he was able to remove and replace the lock set in the same day with a good quality set. The cost was exactly as he explained it on the phone and I was able to use a coupon from the website to bring the cost down. It is good to know someone I can call if we should need a locksmith again and I would recommend John to others without hesitation.