I couldn't get my key into one of my locks, and the other one was very hard to turn. When I called to schedule the appointment, they were extremely nice and helpful. I didn't know exactly what I needed to be done. John explained what rekeying was, because I didn't know, and gave me the price for that. He also gave me the price if I needed a new deadbolt. He said he would diagnosis the problem for me. I was able to schedule an appointment exactly when I needed it. The day of the appointment, I received a call from John about 15 minutes before he was to arrive. He was very nice from the moment I opened the door. I showed him my problems. He explained about deadbolts getting gunky inside after a period of time and he felt it only needed to be cleaned out, which was correct. It works great now. He took my other deadbolt apart and took out some things that they have installed in a lock when the house is being built, so more than one key can be used. My key now slides right into the lock without any problem, which it didn't before he worked on it. He also showed me that someone had installed the lock on my doorknob upside down, so the key had to be flipped over, which becomes quite confusing when you are trying to unlock the door. He turned it the right direction for me free of charge. I don't use my front doors very often because of coming through the garage, but I wanted to be able to unlock the doors in case my garage door opener failed me. I feel happy now that I know I will be able to do that. I was very happy with the service I received.
