Provider / Locksmith John was on time and professional. He went the extra mile from a service perspective. The original hardware selected did not work. John checked online with his phone and found an alternative at Home Depot. Unfortunately, Home Depot did not have the item in stock. John called me back and said he would pick the hardware up at a Locksmith supply house and be back in 40 minutes. He returned as promised and installed the new lock hardware. That's service! Not giving up and going the extra mile to complete the job. I'm very happy with my Elite Locksmith experience.
