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What
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BroadStar

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50 reviews
  1. West Palm Beach
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Contact

Address:
3965 Investment Lane Suite A5
West Palm Beach FL 33404
FL
United States
Phone number:
561-472-5022
WebSite:
www.broadstar.com/

Accepted payments

Cash payment accepted

Categories

Computers & Electronics
> Internet
> Internet Service Providers

Location on map

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Company description

With over 25 years of experience delivering world class communication services to apartments, condominium associations, hotels, senior care facilities, student housing and other planned communities throughout the US, BroadStar is committed to providing you with the best services at a great value and with courteous support along the way.
BroadStar competes with larger franchises to devote our efforts to understanding and meeting the needs of communities like yours. BroadStar works directly with your community's leaders to customize a TV, Internet and phone experience that's right for YOU - not a one-size-fits-all "solution" like larger franchises deliver.

BroadStar invests in communities like yours, upgrading outdated cable and internet infrastructures in order to deliver the latest technologies available in communications and entertainment. That's why BroadStar has the ability to bring you a fantastic TV experience that includes over 200 HD channels (where available), sports, movies and premiums. Plus, enjoy blazing fast Internet and an unlimited phone plan packed with calling features.

When you call BroadStar, rest assured that you're talking to professional customer service representatives who know your community and have the tools, skills and knowledge to attend to all of your communications needs.

Reviews

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Daniel Cohen
Doug (from Gainesville) was great! He was professional and very helpful during the installation process. Thanks Doug!
4/25/2019 12:26:18 PM Report
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Carroll Greene
The technician was friendly and on time. Made sure the service was working before he left.
1/29/2019 12:46:15 PM Report
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MindyBall
Daniel was able to resolve my issue right away! Daniel went the extra mile and I wanted to give him an “Atta boy!”
12/27/2018 12:19:15 PM Report
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Brendan Mccormick
Vladimir, an ace BroadStar technician and repair man, services our gated community with courteousness, intelligence, and best of all, the ability to find the problem quickly and fix it even faster. He has proven himself over and over again for several years now.
11/27/2018 11:43:23 AM Report
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Gregg Campbell
Super easy to book my service, appointment and options. The sales rep (Alex) was extremely friendly but didn't take up too much time. And he didn't push any extra services on me--which worked, because I chose to upgrade anyway. A MILLION times easier than dealing with Time Warner, Charter, etc. Love them.
11/25/2018 1:40:23 PM Report
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Lee Schwartz
Great service. Nice tech. Explained everything he was doing.
10/25/2018 10:36:48 AM Report
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Sadie Wade
The account managers for my apartment were very helpful in getting me set up and the tech was very quick and efficient. Excited to get the updated speed with the digital service now.
10/22/2018 10:53:18 AM Report
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Marie Ball
The service Tech was great she help us to understand what was going with our cable box and she call before arriving .
8/28/2018 10:59:11 AM Report
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Laurie Clayton
I stayed at the Punta Gorda hotel. Broadstar supplies the video. When I arrived to my room there were two channels out. I was heading to dinner and mentioned it to the front desk. To my amazement, when I returned from dinner the channels were working. The woman at the desk said they contacted Broadstar and a technician showed up in about 15 minutes and fixed the channels. I travel quite extensively and have never seen tv service like that. Very impressive. Wish I could get Broadstar at my house.
8/24/2018 7:32:45 AM Report
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Cecil Reed
Sarah was great as she went out of her way to get me an last minute appointment that worked with my work schedule (M-F 8am-7pm). Also the two gentlemen who installed the router and boxes were incredibly nice and did a great job. Only been in place a couple days, but so far the internet is really fast and I have a stunning picture quality on cable.
7/25/2018 12:22:12 PM Report
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Ellis Day
The technician assigned to our HOA is always professional and knows what he is doing. He answered all of my questions and concerns.
7/20/2018 10:38:36 AM Report
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Malcolm Patterson
Sarah was great as she went out of her way to get me an last minute appointment that worked with my work schedule (M-F 8am-7pm). Also the two gentlemen who installed the router and boxes were incredibly nice and did a great job. Only been in place a couple days, but so far the internet is really fast and I have a stunning picture quality on cable.
6/26/2018 12:50:58 PM Report
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Amelia Walker
James came and set up our service early & quickly got it done!
6/20/2018 12:19:20 PM Report
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lorenayates
Great service on the phone and in person. We are really enjoying the speed of our newly installed internet.
5/17/2018 12:02:03 PM Report
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Alvin Russell
The problem that I had was that I could not get connected to the internet. Mike from Broadstar checked out my modem and found it to be defective. He replaced it with a new one and that solved the problem. It was good to have the problem fixed so quickly.
5/11/2018 12:37:51 PM Report
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Alexander2313
Great service,AMAZING internet speed. Low Prices. No complaints whatsoever. Just the way it should be.
5/1/2018 1:04:22 PM Report
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JohnErickson
Michael is and has always been the best at delivering service for Broadstar. We can't thank him enough for his service above and beyond what ever could be expected.
3/28/2018 10:23:05 AM Report
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JohnErickson
My tech was AWESOME! He knew exactly what he was doing & helped me with the codes! I'm very happy! Thank goodness! Im saying he should get acknowledged! ilea rouse*
3/28/2018 10:21:32 AM Report
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Marcus Graham
I have television and internet with BroadStar and am very happy with both. Excellent technicians and customer service.
3/22/2018 2:00:38 PM Report
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Wallace Gross
I was having a signal problem and your Service Rep was very nice and fixed it. He was very knowledgeable and helpful.
2/16/2018 1:57:46 PM Report
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Blanche Hammond
I had a great experience with John from BroadStar. He was very helpful in my move to another property and followed up on my request promptly without hesitation. Generally, it's hard to get good customer service from service providers, but John picked up the phone and was able to help me right away. which is a time saver and something rare in today's service. He was one of the most enjoyable rep I have dealt with in a while.
1/25/2018 12:35:32 PM Report
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Barry Cross
We received very prompt service to install our internet and the installer also fixed our snowy, unclear tv picture. We got 2 for 1 service!
12/8/2017 12:32:03 PM Report
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IsmaelBarton
Eric provided great customer service on Tuesday! I was truly pleased from beginning to end. Eric took time to assist with trouble shooting and then to service recovery. He also listened and “heard” my concerns regarding how important having WiFi was considering I work from home. This resulted in a technician coming out as soon as possible and my monthly bill was also discounted. Thanks again Eric, I appreciate you.
11/20/2017 1:20:32 PM Report
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Genevieve Sparks
We recently had our cable upgraded. Broad Star was very efficient in getting us an appointment almost the next day. The young man knew exactly what to do and how to explain the changes. We were very satisfied with the service,
10/24/2017 11:10:38 AM Report
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VictoriaDelgado
Service was provided in a fast and professional manner Very happy with the technician who fixed our problem
9/29/2017 12:43:05 PM Report
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philliplamb
The customer service here is second to none. Like everyone, I have had Internet problems late at night, early in the morning, and on weekends. BroadStar has always helped me to resolve these issues promptly.
9/25/2017 6:35:26 AM Report
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Lowell Sullivan
* Jhon is AMAZING!!! He is so knowledgeable, so professional, and so prompt!!!! It was the best experience I've ever had with a technician. He knew exactly what to do to fix my tv remote!
8/23/2017 8:12:10 AM Report
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LewisKennedy
Mr. Mercer did an outstanding job, very customer-friendly! The staff at the office was also very efficient and courteous! Thank you for excellent customer service!
7/25/2017 11:28:00 AM Report
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ThelmaCobb
Liz was very helpful. She was very professional and appears to have my problem heading in the right direction...
7/13/2017 10:50:27 AM Report
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AgnesAguilar
I had a great experience with John from BroadStar. He was very helpful in my move to another property and followed up on my request promptly without hesitation. Generally, it's hard to get good customer service from service providers, but John picked up the phone and was able to help me right away. which is a time saver and something rare in today's service. He was one of the most enjoyable rep I have dealt with in a while.
6/22/2017 11:20:00 AM Report
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MelodyKeller
Carlos is a wonderful person, he was very nice and able to fix my issues right away. Carlos is an amazing service technician!
5/25/2017 12:49:23 PM Report
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Mark Henderson
We've been so happy with their business-class service that we just renewed our contract. On top of that, BroadStar's recent upgrades gave us extra bandwidth without additional cost. We highly recommend them!
4/24/2017 8:26:48 AM Report
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Cornelius Mcguire
I had been struggling to get the internet working today, and Myles was able to come earlier then my scheduled appointment and fix everything in less then 10 minutes. He's awesome and I would recommend him and this company to anyone!
3/21/2017 8:34:16 AM Report
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Cornelius Mcguire
Thank you, BroadStar for doing a fantastic job and offering kick ass service. Just don't ever sell out to a major conglomerate!!!
3/21/2017 8:33:04 AM Report
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Russell Wheeler
Thank you, BroadStar for doing a fantastic job and offering kick ass service. Just don't ever sell out to a major conglomerate!!!
3/17/2017 6:57:37 AM Report
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Estelle Leonard
Sarah was great as she went out of her way to get me an last minute appointment that worked with my work schedule (M-F 8am-7pm). Also the two gentlemen who installed the router and boxes were incredibly nice and did a great job. Only been in place a couple days, but so far the internet is really fast and I have a stunning picture quality on cable.
2/24/2017 8:18:10 AM Report
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Roland Baker
Best internet service we have ever had, it's really fast! Super customer service! Very responsive to our calls whenever we did have the occasional outage. We had them for 3 years and if they were in Texas I would still have them as my internet service! Thanks for your help Melissa!
2/3/2017 9:17:55 AM Report
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Johnathan Jensen
We recently moved our new company into an office complex with horrible connectivity. The productivity of our team was severely impacted. We called BroadStar and Jhon, Alex, Sarah and Erick instantly understood the urgency of our needing more bandwidth. They were able to expedite the process and had installation and service up and running in a matter of days. It's been only one day now but so far so good. I couldn't recommend this team more highly. What an awesome option when the big cable and internet providers let you down.
1/26/2017 10:50:49 AM Report
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Earl Mason
I was paying for a 5 Mbps down/5 Mbps up internet connection and they recently did some upgrades. They upgraded me to 15 Mbps down/5 Mbps up for free! Who else does that? Certainly not Time Warner.Thank you, BroadStar for doing a fantastic job and offering kick ass service. Just don't ever sell out to a major conglomerate!!!
1/20/2017 10:21:58 AM Report
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Lorenzo Roy
Myles was super professional and in lightening fast speed had my internet up and running! I don't think I will ever go back to ATT or TimeWarner. Thanks BroadStar! 25mbps x 5mbps speed tested!
1/5/2017 10:23:46 AM Report
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Santiago Ellis
BroadStar has been there for me when needed. Everyone is so helpful and always knows the answer! I've had issues internet and Sarah from tech support solved the issue! I cant thank her enough for everything. Since day one this whole set up was a breeze.
1/3/2017 9:00:15 AM Report
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Melanie Gutierrez
Jhon is AMAZING!!! He is so knowledgeable, so professional, and so prompt!!!! It was the best experience I've ever had with a technician. He knew exactly what to do to fix my tv remote!
12/23/2016 9:13:40 AM Report
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Guadalupe Carpenter
Sarah was great as she went out of her way to get me an last minute appointment that worked with my work schedule (M-F 8am-7pm). Also the two gentlemen who installed the router and boxes were incredibly nice and did a great job. Only been in place a couple days, but so far the internet is really fast and I have a stunning picture quality on cable.
12/16/2016 7:20:19 AM Report
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Myra Fuller
I must say that BroadStar is different. I had dreaded calling expecting to be on hold forever and it surely was refreshing talking to an actual person. Kim listened to my concerns and I followed his requests and instructions as of where to run the cables (after I had tried to re-do them myself). Kim went the extra mile to correct the problem and made everything seem easy.
11/28/2016 8:28:04 AM Report
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Felipe Cain
I had a great experience with John from BroadStar. He was very helpful in my move to another property and followed up on my request promptly without hesitation. Generally, it's hard to get good customer service from service providers, but John picked up the phone and was able to help me right away. which is a time saver and something rare in today's service. He was one of the most enjoyable rep I have dealt with in a while.
11/16/2016 10:24:18 AM Report
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Sammy Rodriguez
Amazing and fast service by Myles from BroadStar. I had been struggling to get the internet working today, and Myles was able to come earlier then my scheduled appointment and fix everything in less then 10 minutes. He's awesome and I would recommend him and this company to anyone!
11/10/2016 12:57:24 PM Report
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Bryan Meyer
I had been struggling to get the internet working today, and Myles was able to come earlier then my scheduled appointment and fix everything in less then 10 minutes. He's awesome and I would recommend him and this company to anyone!
10/21/2016 7:05:32 AM Report
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Delbert Pope
My experience with BroadStar was exceptional. Erik was extremely helpful in arranging the service for me and in follow-up.
10/7/2016 2:32:17 PM Report
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Harold Sherman
This is the best internet with the highest quality TV channels
9/26/2016 1:05:12 PM Report
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Ronnie L Neely
Thomas is AMAZING!!! He is so knowledgeable, so professional, and so prompt!!!! It was the best experience I've ever had with a technician. He knew exactly what to do to fix my tv remote!
8/26/2016 9:59:34 AM Report